Noticeboard

CLOSED FOR STAFF TRAINING - TUESDAY 30TH NOVEMBER FROM 12.30PM

The practice will be closed on the afternoon of Tuesday 30th November 2021 for essential training.  Should you have a medical emergency that cannot wait until the practice reopens the following day please contact the Ayrshire Urgent Care Service on 01563 826930.

Your call will be assessed by The Primary and Urgent Care Team, and a GP where appropriate, between the hours of 12.30pm and 5.30pm.  If the GP feels during the telephone assessment that you require to be seen face to face between these hours you will be seen at the practice or offered an appointment after 6pm at your local Ayrshire Urgent Care centre.

Please note the above telephone number is only active on GP Practice training days and will not be able to be used after this date.

PUBLIC HOLIDAYS

Please note the practice will be closed on the following dates:

Monday 27th December

Tuesday 28th December

Monday 3rd January

Tuesday 4th January

If you require urgent medical advice on these dates please phone 111

PRESCRIPTION LINE

In order to keep up with current demand for prescriptions and to reduce footfall to the building, we are temporarily increasing the amount of time the prescription ordering phone line is open.  The prescription line will be open from 9.30am to 11.30am until future notice.

CORONAVIRUS VACCINE HELPLINE

For general information about the coronavirus vaccine and its delivery phone 0800 030 8013 (available 8am to 8pm, 7 days a week).  Please note it is not possible to book or change appointments via the helpline.

FACE COVERINGS

In keeping with Scottish Government guidelines, all patients are still required to wear a face covering when entering the hospital and during your visit at the surgery.  We do have a limited supply of face masks and one can be provided should it be needed but we would kindly ask everyone to use their own where possible.

CORONAVIRUS

Please note that all requests for GP appointments are still being triaged by telephone.

If you have any symptoms of fever, new continuous cough, change in taste or smell or have been in contact with someone with coronavirus please do not come into the practice. For advice on symptoms please telephone the practice or 111.  Please note that 111 are currently experiencing high call volumes.  

Prescriptions

Community pharmacies are continuing to experience a very high demand for their services.  Please leave 72 hours before collecting your prescription.  Please check opening times before visiting the pharmacy.

Practice Management

Mrs Karen Gunn

Karen is our Practice Manager.  She works in the practice all day Monday, Tuesday and Friday and deals with all aspects of the day to day running of the practice.  

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Linda Irvine

Finance

Lauren Borland

Lauren is our administrator and does the majority of the secretarial work in the practice.

Reception

Pauline Taylor

Pauline is our Lead Receptionist.  She is also the lead for palliative care in the practice.

Laura Harrop
Mary Brittain
Jane Powell
Jan Challis
Lissa Stewart
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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