Noticeboard

EDITED - STAFF TRAINING CLOSURE

Our GP Practice takes part in a number of Protected Learning Time (PLT) events throughout the year.  This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole Practice team.  This Protected Learning time allows us as a Practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.  


We would like to advise you that the Practice will be closed for a PLT event on the following date:

Wednesday 25th August 2021 from 12.30pm-5.30pm

Between the hours of 12.30pm-5.30pm on this day, if you require urgent medical attention which cannot wait until the following day to be seen by you GP, please telephone the Ayrshire Urgent Care Service on 01563 826930 and a member of staff will be able to assist you with your enquiry.  

The Ayrshire Urgent Care Service will provide a clinical assessment where required and if you require to be seen by a GP within these hours, your GP Practice will contact you directly.

PUBLIC HOLIDAYS

Please note the practice will be closed on the following dates:

Friday 17th September

Monday 20th September

Monday 27th December

Tuesday 28th December

If you require urgent medical advice on these dates please phone 111

PRESCRIPTION LINE

In order to keep up with current demand for prescriptions and to reduce footfall to the building, we are temporarily increasing the amount of time the prescription ordering phone line is open.  The prescription line will be open from 9.30am to 11.30am until future notice.

CORONAVIRUS VACCINE HELPLINE

For general information about the coronavirus vaccine and its delivery phone 0800 030 8013 (available 8am to 8pm, 7 days a week).  Please note it is not possible to book or change appointments via the helpline.

FACE COVERINGS

In keeping with Scottish Government guidelines, all patients are still required to wear a face covering when entering the hospital and during your visit at the surgery.  We do have a limited supply of face masks and one can be provided should it be needed but we would kindly ask everyone to use their own where possible.

CORONAVIRUS

Please note that all requests for GP appointments are still being triaged by telephone.

If you have any symptoms of fever, new continuous cough, change in taste or smell or have been in contact with someone with coronavirus please do not come into the practice. For advice on symptoms please telephone the practice or 111.  Please note that 111 are currently experiencing high call volumes.  

Prescriptions

Community pharmacies are continuing to experience a very high demand for their services.  Please leave 72 hours before collecting your prescription.  Please check opening times before visiting the pharmacy.

Practice Management

Mrs Karen Gunn

Karen is our Practice Manager.  She works in the practice all day Monday, Tuesday and Friday and deals with all aspects of the day to day running of the practice.  

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Linda Irvine

Finance

Lauren Borland

Lauren is our administrator and does the majority of the secretarial work in the practice.

Reception

Pauline Taylor

Pauline is our Lead Receptionist.  She is also the lead for palliative care in the practice.

Katrina Taylor
Laura Harrop
Geraldine Kelly
Mary Brittain
Jane Powell (f)
Jonathan Hulme (m)
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
NHS ScotlandThis site is brought to you by My Surgery Website