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Noticeboard

FACE COVERINGS

From Monday 6th July, in keeping with Scottish Government guidelines, all patients will be required to wear a face covering when entering the hospital and during your visit at the surgery.  We do have a limited supply of face masks and one can be provided should it be needed but we would kindly ask everyone to use their own where possible.

CORONAVIRUS

Please note that all requests for GP appointments are currently being triaged by telephone.

If you have any symptoms of fever, new continuous cough, change in taste or smell or have been in contact with someone with coronavirus please do not come into the practice. For advice on symptoms please telephone the practice or 111.  Please note that 111 are currently experiencing high call volumes.  

Prescriptions

Due to the current situation with coronavirus the community pharmacies are experiencing a very high demand for their services.  Please leave 72 hours before collecting your prescription.  Please check opening times before visiting the pharmacy.

Public Holidays

The practice will be closed on the following dates:

Friday 18th September 2020

Monday 21st September 2020

Friday 25th December 2020

Monday 28th December 2020

For emergencies only on these dates please phone NHS 24 on 111.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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