Noticeboard

EDITED - STAFF TRAINING CLOSURE

Our GP Practice takes part in a number of Protected Learning Time (PLT) events throughout the year.  This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole Practice team.  This Protected Learning time allows us as a Practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.  


We would like to advise you that the Practice will be closed for a PLT event on the following date:

Wednesday 25th August 2021 from 12.30pm-5.30pm

Between the hours of 12.30pm-5.30pm on this day, if you require urgent medical attention which cannot wait until the following day to be seen by you GP, please telephone the Ayrshire Urgent Care Service on 01563 826930 and a member of staff will be able to assist you with your enquiry.  

The Ayrshire Urgent Care Service will provide a clinical assessment where required and if you require to be seen by a GP within these hours, your GP Practice will contact you directly.

PUBLIC HOLIDAYS

Please note the practice will be closed on the following dates:

Friday 17th September

Monday 20th September

Monday 27th December

Tuesday 28th December

If you require urgent medical advice on these dates please phone 111

PRESCRIPTION LINE

In order to keep up with current demand for prescriptions and to reduce footfall to the building, we are temporarily increasing the amount of time the prescription ordering phone line is open.  The prescription line will be open from 9.30am to 11.30am until future notice.

CORONAVIRUS VACCINE HELPLINE

For general information about the coronavirus vaccine and its delivery phone 0800 030 8013 (available 8am to 8pm, 7 days a week).  Please note it is not possible to book or change appointments via the helpline.

FACE COVERINGS

In keeping with Scottish Government guidelines, all patients are still required to wear a face covering when entering the hospital and during your visit at the surgery.  We do have a limited supply of face masks and one can be provided should it be needed but we would kindly ask everyone to use their own where possible.

CORONAVIRUS

Please note that all requests for GP appointments are still being triaged by telephone.

If you have any symptoms of fever, new continuous cough, change in taste or smell or have been in contact with someone with coronavirus please do not come into the practice. For advice on symptoms please telephone the practice or 111.  Please note that 111 are currently experiencing high call volumes.  

Prescriptions

Community pharmacies are continuing to experience a very high demand for their services.  Please leave 72 hours before collecting your prescription.  Please check opening times before visiting the pharmacy.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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