Noticeboard

PRESCRIPTION LINE

In order to keep up with current demand for prescriptions and to reduce footfall to the building, we are temporarily increasing the amount of time the prescription ordering phone line is open.  The prescription line will be open from 9.30am to 11.30am until future notice.

CORONAVIRUS VACCINE HELPLINE

For general information about the coronavirus vaccine and its delivery phone 0800 030 8013 (available 8am to 8pm, 7 days a week).  Please note it is not possible to book or change appointments via the helpline.

FACE COVERINGS

In keeping with Scottish Government guidelines, all patients are required to wear a face covering when entering the hospital and during your visit at the surgery.  We do have a limited supply of face masks and one can be provided should it be needed but we would kindly ask everyone to use their own where possible.

CORONAVIRUS

Please note that all requests for GP appointments are currently being triaged by telephone.

If you have any symptoms of fever, new continuous cough, change in taste or smell or have been in contact with someone with coronavirus please do not come into the practice. For advice on symptoms please telephone the practice or 111.  Please note that 111 are currently experiencing high call volumes.  

Prescriptions

Due to the current situation with coronavirus the community pharmacies are experiencing a very high demand for their services.  Please leave 72 hours before collecting your prescription.  Please check opening times before visiting the pharmacy.

When We Are Closed

The out-of-hours service is provided by ADOC (Ayrshire Doctors on Call) and NHS 24. If you require this service, please phone the freephone number 111.

This service operates from 17:30 - 08:00 Monday to Friday and all weekend. It is staffed by doctors and nurses and is for urgent and emergency problems only.

Your call will be assessed by a suitably qualified healthcare professional.

They will either:

  • offer advice
  • ask you to attend at the Primary Care Treatment Centre at Ayr Hospital
  • or arrange for a home visit.

If you require to use this service, please phone 111
The website address is www.nhs24.com

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

PLEASE NOTE THAT THE PRACTICE WILL BE CLOSED FOR STAFF TRAINING ON THE FIRST THURSDAY OF EVERY MONTH FROM 1.00PM UNTIL 1.45PM

 
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