The practice will be closed on the afternoon of Tuesday 30th November 2021 for essential training.  Should you have a medical emergency that cannot wait until the practice reopens the following day please contact the Ayrshire Urgent Care Service on 01563 826930.

Your call will be assessed by The Primary and Urgent Care Team, and a GP where appropriate, between the hours of 12.30pm and 5.30pm.  If the GP feels during the telephone assessment that you require to be seen face to face between these hours you will be seen at the practice or offered an appointment after 6pm at your local Ayrshire Urgent Care centre.

Please note the above telephone number is only active on GP Practice training days and will not be able to be used after this date.


Please note the practice will be closed on the following dates:

Monday 27th December

Tuesday 28th December

Monday 3rd January

Tuesday 4th January

If you require urgent medical advice on these dates please phone 111


In order to keep up with current demand for prescriptions and to reduce footfall to the building, we are temporarily increasing the amount of time the prescription ordering phone line is open.  The prescription line will be open from 9.30am to 11.30am until future notice.


For general information about the coronavirus vaccine and its delivery phone 0800 030 8013 (available 8am to 8pm, 7 days a week).  Please note it is not possible to book or change appointments via the helpline.


In keeping with Scottish Government guidelines, all patients are still required to wear a face covering when entering the hospital and during your visit at the surgery.  We do have a limited supply of face masks and one can be provided should it be needed but we would kindly ask everyone to use their own where possible.


Please note that all requests for GP appointments are still being triaged by telephone.

If you have any symptoms of fever, new continuous cough, change in taste or smell or have been in contact with someone with coronavirus please do not come into the practice. For advice on symptoms please telephone the practice or 111.  Please note that 111 are currently experiencing high call volumes.  


Community pharmacies are continuing to experience a very high demand for their services.  Please leave 72 hours before collecting your prescription.  Please check opening times before visiting the pharmacy.

Rights & Responsibilities

Patient Rights

As a patient you have certain rights and responsibilities, some of which are set out below:

  • Your health records will be held confidentially and we will only give out information to those involved in your care.
  • This practice allows access to NHS services to all patients regardless of race, religion, gender, age, sexuality, disability or income.
  • You may make a complaint if you are unhappy with any aspect of your treatment or the service you receive from the practice.
  • You may accept or refuse examinations and procedures. Please ensure that you feel you have enough information to make an informed choice.
  • You may express a preference for a particular GP however that preference may entail waiting for a suitable appointment.
  • You are entitled to see copies of letters written about you. If you require a photocopy of one of your letters a charge will be made.


Some responsibilities are outlined below:

  • Practice staff will strive to provide the best service and your co-operation is appreciated. Treat them as you would wish to be treated yourself. Physical or verbal abuse will not be tolerated, neither face-to-face nor over the phone.
  • Be on time for your appointment and let us know if you cannot keep it. Follow the advice you have been given and finish any course of medication. If you are worried about anything, discuss it with the person who initiated it. Return old or unused medication to the chemist.
  • Let the practice know if you make any changes to your personal details such as address, telephone number etc.
  • Only use the emergency services in a genuine emergency.
  • Please try to order your prescriptions in plenty of time.

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