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IMPORTANT PATIENT NOTICE

 We want to let you know that we will be offering a reduced service on

 WEDNESDAY 1 APRIL 2026

as we are required to carry out an essential upgrade to our digital patient system. This work is necessary to enhance the quality and reliability of the services we provide to you.

During this period, you may experience some temporary changes to the way we operate:

• We will not be able to take advanced bookings for appointments

• Access to computerised records and information will be limited

• Prescription requests will not be processed on this date

Our team will still be here to support you and ensure that urgent and essential care is available. If you require medical attention or advice during these dates, please contact the surgery as you normally would.

We appreciate your patience and understanding while we work to improve your experience with us. We apologise for any inconvenience this may cause and thank you for your continued support.

Practice Pharmacy Team

The pharmacy team is now an integral part of your healthcare experience, working alongside nurses, doctors, and receptionists.

You might have consultations with a pharmacist, pharmacy technician, or pharmacy support worker to help you get the most out of your medicines and ensure you use them safely and effectively.

If you have recently had a conversation with the practice pharmacy team please take a moment to complete this anonymous survey about your recent appointment/interaction.

Your insights are invaluable in enhancing the team's skills and ensuring your needs are met.

To complete the survey online visit: www.smartsurvey.co.uk/s/PharmacyFeedbackSurvey/ 

Or you can pick up a survey at the surgery by asking the receptionist.

All feedback provided is anonymous.

WEIGHT LOSS INJECTIONS 

We have been experiencing a high volume of calls about weight loss injections. The NHS have put restrictions on this medication and we are currently not allowed to prescribe this on the NHS. For information on weight loss services that available follow this link:

https://www.nhsaaa.net/services/services-a-z/allied-health-professionals-ahps/nutrition-and-diet/weight-management/

 PATIENT PARTICIPATION GROUP (PPG)

We are looking for patients to join our new PPG.

We would like your feedback as a way of helping us to enhance how we look after you. If you would like to be involved please speak to one of our reception team or email us at:

Clinical_Practice_GirvanDrMcCullochPtnrs_80289@aapct.scot.nhs.uk

Once we have a note of those who are interested we will be in touch with more information.

IMPORTANT

CAN ALL PATIENTS OREDERING REPEAT PRESCRIPTIONS ONLINE PLEASE CLICK THE UPDATED LINK ON THE WEBSITE - DO NOT USE ANY LINK YOU HAVE PREVIOULSY SAVED/BOOKMARKED, THERE HAS BEEN AN ISSUE REPORTED WITH THE PREVIOUS LINK

Holly Health

Dr McCulloch and Partners has partnered with Holly Health to offer patients free habit coaching (to help sleep, exercise, eating and mental wellbeing). The app may serve as an extra tool to help feel physically and mentally better.

You can sign up here:  http://hly.app/drmccullock-gp

Or download the app from your app store

PRESCRIPTION TURNAROUND TIMES

NHS Ayrshire and Arran has agreed to move to a standardised time frame for ordering of repeat prescriptions. Our clinicians prescribe and dispense around 9 million prescription items each year. This seven day turn around will ensure they have the required time to undertake necessary checks to ensure the safe prescribing and dispensing of your medicines. 

 We are asking for your support to do the following:

• Please allow 5 days from initially ordering your repeat prescription to collecting your medication at your community pharmacy

• Order all of your required prescriptions at the same time 

• If you are on regular medication for a long term condition ask your GP practice or community pharmacy if a serial (longer term) prescription would be suitable for you

Collecting Prescriptions from Pharmacy

Boots pharmacy, in Girvan Community Hospital, have asked us to advise our patients of the following message:

The pharmacy staff endeavour to have all prescriptions ready within FIVE WORKING DAYS.  This allows them to ensure that they have all the items required for you and to prepare your prescription safely.  

Please see below table for a guide of when to order your medication by:

Should you require urgent medication, the pharmacy staff will do their best to prepare it early for you.  

Facebook

If you haven't already done so please visit and 'Like' our Facebook page (Dr McCulloch & Partners).  Here you will find the most up to date information on changes happening in the practice and ways to access your healthcare.

Prescription Line

The prescription line is open every day from 9.30am to 11.30am

We would like to encourage patients who are able bodied and/or have internet access to order their repeat prescriptions in one of the following alternative ways:

• on-line via Patient Access
• by handing in your repeat prescription ordering slip
• by filling in a repeat prescription slip at the front desk
• by post
• face to face at the front reception desk