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Rights & Responsibilities

Patient Rights

As a patient you have certain rights and responsibilities, some of which are set out below:

  • Your health records will be held confidentially and we will only give out information to those involved in your care.
  • This practice allows access to NHS services to all patients regardless of race, religion, gender, age, sexuality, disability or income.
  • You may make a complaint if you are unhappy with any aspect of your treatment or the service you receive from the practice.
  • You may accept or refuse examinations and procedures. Please ensure that you feel you have enough information to make an informed choice.
  • You may express a preference for a particular GP however that preference may entail waiting for a suitable appointment.
  • You are entitled to see copies of letters written about you. If you require a photocopy of one of your letters a charge will be made.

Responsibilities

Some responsibilities are outlined below:

  • Practice staff will strive to provide the best service and your co-operation is appreciated. Treat them as you would wish to be treated yourself. Physical or verbal abuse will not be tolerated, neither face-to-face nor over the phone.
  • Be on time for your appointment and let us know if you cannot keep it. Follow the advice you have been given and finish any course of medication. If you are worried about anything, discuss it with the person who initiated it. Return old or unused medication to the chemist.
  • Let the practice know if you make any changes to your personal details such as address, telephone number etc.
  • Only use the emergency services in a genuine emergency.
  • Please try to order your prescriptions in plenty of time.


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